How Important is Customer Service to You?

As a business owner, customer service is probably one of your key concerns when looking for a company to partner with. Moreover, when working with a software solutions company, the continuous support you receive from that company is even more important. Oftentimes, developers build features for your business’ software solution, implements them, and hands over any after-project inquiries to their customer service reps. However, if a company places its developers on the front lines of their support team, the help and efficiency would go unmatched when comparing it to a team of customer service reps who may not know all of the ins-and-outs of the software!