Learn how to stay up-to-date with your Field Service Business. Read A Digital Earth’s helpful list on FSM software solution needs.
Field Service businesses require a well-functioned, well-organized operation to run smoothly. From management to technicians to customer and client communication, businesses have to maintain a strong centralized process and mitigate potential problems at all levels that can lead to dissatisfied customers and irritated employees. We want you to avoid inconveniences, so we compiled a list of the 4 best practices for Field Service Operations.
A first-time fix is the ability of a technician to resolve an issue during one appointment. Field service businesses reported that a field technician has to do at least one follow up visit on about 23% of all service calls. Having to revisit a customer site becomes costly, reduces asset availability, and sometimes response time. On average, dispatching technicians can cost anywhere between $500 to $1,000 which can begin to eat away at your business if repeat visits are occurring at high rates.
To run a business effectively, every part of the purchase process is important for both the seller and buyer, and it doesn’t end after a purchase has been made. Businesses have to ensure that their customers are fully satisfied after purchasing their products with proactive customer service and problem-resolutions. This is where Field Service Management or FSM software solutions help businesses.