Business Management

How Important is Customer Service to You?

As a business owner, customer service is probably one of your key concerns when looking for a company to partner with. Moreover, when working with a software solutions company, the continuous support you receive from that company is even more important. Oftentimes, developers build features for your business’ software solution, implements them, and hands over any after-project inquiries to their customer service reps. However, if a company places its developers on the front lines of their support team, the help and efficiency would go unmatched when comparing it to a team of customer service reps who may not know all of the ins-and-outs of the software!

READ MORE
Business Management

Working Remotely in 2021

With everything that happened in 2020, working remotely became mandatory across a majority of businesses. However, the stay-at-home mandate actually made business owners rethink the structure of their employees’ workdays. A study done by Nicholas Bloom, a professor at Stanford University showed that workers were 13% more productive at home.

READ MORE
Business Management

How a Sales Software Solution Can Optimize Your Sales Team

Did you know that 27% of sales teams spend an hour or more on data-entry every day? Imagine the productivity you would see if the sales team utilized that time connecting and engaging with prospects.

If you want to increase your revenue, reduce costs, and improve efficiencies, you will need to advance your processes. A software solution that provides sales tools to streamline your data entry and management can help expand and enhance your team.

READ MORE
Business Management

4 Best Practices for Field Service Operations

Field Service businesses require a well-functioned, well-organized operation to run smoothly. From management to technicians to customer and client communication, businesses have to maintain a strong centralized process and mitigate potential problems at all levels that can lead to dissatisfied customers and irritated employees. We want you to avoid inconveniences, so we compiled a list of the 4 best practices for Field Service Operations.

READ MORE
Business Management

Pros and Cons of Live Chat: Deciding What’s Best

User experience is one of the most important features for a company to consider. It is especially important to create a responsive and easy to use website. Online experience can make or break a customer’s decision to shop your product or service. In addition to aesthetics, offering contact solutions in visible areas of your site is vital. A live chat can offer many benefits for your online business.

READ MORE
Business Management

Common Issues with eCommerce Inventory Management

Whether you’re a large company or small, as a business and in life it is almost inevitable to run into a problem. When faced with disruptions, it is always guaranteed that you will look for a solution.

Many companies are now rushing to create an online presence for their product or services. Due to the rapid change in technology, time becomes of the essence, and sometimes moving at such a high pace can convolute a sure-step methodology or strategy.

READ MORE

Free Power Hour!

Tell us about your business needs and let us help you achieve these goals during a one hour discovery meeting.